Yes. Data Bank passwords expire after
90 calendar days. After expiration, users
will be granted one grace login, which can be
used up to 30 calendar days after the password
expiration. If the password is not changed within
30 days after the password expiration date, the
user's account will be locked out.
The same Data Bank password can be used to access the
Integrated Querying and
Reporting Service (IQRS),
the Interface
Control Document Transfer Program (ITP),
and the Querying and Reporting XML Service (QRXS).
Users may change their Data Bank password using any of these services.
IQRS users will receive an expiration notice five days prior to
the expiration of their password. If you are locked out and have
an e-mail address on file with the Data Banks, you may use the
IQRS automated password reset service. Log in to the IQRS and users
who are eligible will be automatically directed to the password reset
service. Follow the on-screen instructions, and an e-mail will be sent
to you which will contain a special link that will provide temporary access
to the IQRS, so that you may change your password. ITP and QRXS
users will need to encode their new password within ITP or QRXS. For further
assistance, see the individual responsible for your ITP or QRXS installation.
If you are locked out and are not able to reset your password though the
automated password reset service, contact your Entity Data Bank Administrator to
reset your password. If you are the Entity Data Bank Administrator, call the
Customer Service
Center at 1-800-767-6732 for assistance.
Information Specialists are available to speak with you
weekdays from 8:30 a.m. to 6:00 p.m. (5:30 p.m. on Fridays)
Eastern Time. The Customer Service Center is closed on all
Federal holidays.
How do I change my user password through the IQRS?
You may change your user password on the
User Account Information screen through the IQRS. Click
Update User Account on the Options screen and
follow the instructions. If you are the Entity Data Bank Administrator and wish to
reset a user's password, highlight the user's account information on the
Maintain User Account Information screen and click Reset Password.
On the User Account Information screen,
you may reset the user's password.
Resetting a user's password will create a system-generated,
temporary password for the user. This password is
valid for three calendar days. The user is required to
change this password upon the next
Integrated Querying and
Reporting Service (IQRS)
login. For additional information, see the security notice on the
Registration Confirmation screen.
What if I forgot my User ID or Password?
Contact your Entity Data Bank Administrator, who can tell you your
User ID and can generate a new temporary password.
If you are the Entity Data Bank Administrator, contact the
Customer Service
Center at 1-800-767-6732 to receive a
temporary password that will allow you to log in and
create a new password. Information Specialists are
available to speak with you weekdays from 8:30 a.m. to 6:00 p.m.
(5:30 p.m. on Fridays) Eastern Time. The Customer Service
Center is closed on all Federal holidays. You will be asked
questions designed to ensure that you are who you claim
to be before the temporary password is provided. Please note
the following when receiving a temporary password from the
Customer Service Center:
The temporary password is used one time only to allow the Entity Data Bank Administrator to create a new password.
The temporary password is valid for only three calendar days.
The new password must be alpha-numeric (8-14 characters), may not be a previously used password,
and may not contain a word found in the dictionary.
Integrated Querying
and Reporting Service (IQRS)
users log in using the temporary password; they will be prompted to change the temporary password.
Enter the temporary password in the "Old Password" field. Enter your new
password in the New Password field, enter a second time to confirm the new password, and then click
the Save button.
Interface
Control Document Transfer Program (ITP)
users can submit a password change request
transaction using the ITP service. To view ITP file formats
for password change requests go to the Data Banks home page and
under the Querying and Reporting category select
Using the ITP
Interface. ITP users may also change their password via the IQRS or the QRXS.
Querying and Reporting XML Service (QRXS) users can
submit a password change request transaction using the QRXS. The specification for
submitting a password transaction is available on the Data Banks' QRXS page.
QRXS users may also change their password via the IQRS.
I submitted a password change transaction through the
Interface Control Document Transfer Program (ITP) and got a status
code of C00 indicating success, but when I tried to submit a query,
my query was rejected for invalid password. What happened?
Although you successfully submitted a password change to your Data Bank password,
before submitting any queries or reports,
you must also re-encode your password within the
Interface
Control Document Transfer Program (ITP)
client program. Re-encode your new password in the itp.ini file using the command:
java Encode <new password>
View a copy of the ITP
Installation Instructions on the Data Banks home page under
the Using the ITP Interface category.
For further assistance, see the individual responsible for your ITP installation.
I submitted a password change transaction
through the Querying and Reporting XML Service (QRXS)
and got a status code of C00 indicating success, but when
I tried to submit a report, my report was rejected for
invalid password. What happened?
Although you successfully submitted a password change,
you must also re-encode your password within QRXS
client program. Re-encode your new password in the
qrxs.properties file using the command:
java com.npdbhipdb.QRXS encode <new password>
View a copy of the QRXS Client Program User Guide on the
Data Banks home page and under the Querying and Reporting category
select Using the QRXS.
For further assistance, see the individual responsible for your QRXS installation.
No. It is important that you keep your User ID and Password
confidential at all times; do not share this information with anyone. All
authorized users of the National Practitioner Data Bank-Healthcare
Integrity and Protection Data Bank (NPDB-HIPDB) must log in to
the system by entering a unique user ID and password.
Each user is responsible for protecting his or her user ID
and password. If unauthorized users access the
NPDB-HIPDB through your user account, the
activities will be traced to you. Therefore, it is
important that you keep your user ID and password
confidential at all times--do not share this information with anyone.
If you suspect that your account has been compromised, change your
password and contact the Customer Service Center at
1-800-767-6732.
Information Specialists are available to speak with you
weekdays from 8:30 a.m. to 6:00 p.m. (5:30 p.m. on Fridays)
Eastern Time. The Customer Service Center is closed on all
Federal holidays.
Your Entity Data Bank Administrator is responsible for
ensuring there is a unique user account for every
employee that your entity has authorized to query or report to
the Data Banks. Ask your Entity Data Bank Administrator to provide you with a
unique user ID and password. Entity Data Bank Administrator log-in information should
only be used by the Entity Data Bank Administrator and is not meant to be shared
with others.
Users who are locked out may use the IQRS automated password
reset service to change their password and unlock their account if they
have an e-mail address on file with the Data Banks. To do so, log into the
IQRS and if you are locked out, you will be automatically redirected to the
automated password reset service. Follow the on-screen instructions, and an
e-mail will be sent to you which will contain a special link that will provide
temporary access to the IQRS, so that you may change your password.
If you are locked out and are not able to reset your password
though the automated password reset service, contact your Entity
Data Bank Administrator to reset your password. If you are the Entity
Data Bank Administrator, call the
Customer Service
Center at 1-800-767-6732
for assistance. Information Specialists are available
to speak with you weekdays from 8:30 a.m. to 6:00 p.m.
(5:30 p.m. on Fridays) Eastern Time. The Customer Service
Center is closed on all Federal holidays.
Are there specific requirements for creating a password?
Yes. It is important that you create a strong password.
The Integrated Querying and
Reporting Service (IQRS) ensures that
each password meets the following criteria, and will display an error
message if one of the rules is broken:
Must be between 8-14 characters, with at least 1 alphabetic and 1 numeric character.
Must not contain a word found in the dictionary.
Must not be a common Data Bank phrase (IQRS, NPDB, etc.).
Must not be similar to your User ID.
Must not be a simplistic sequence (abcd1234).
Must be different from the previous four passwords.
In addition, best practices for creating a strong password include:
Do not use any form of your name,
your entity name (as-is, reversed, capitalized, etc.),
family member names, birth date, or any other personal information.
Do use special characters (e.g., ! @ # $ ^ & * ( ) - _ = + [ ] { } | ; : , . < > ?).
Do pick a phrase or question, and use the first letter of each word,
inserting a special character or two. (Will It Rain Today becomes the
password: W+i+r+t?04).
