- What methods of payment do you accept?
Entity query fees must be paid by credit card (VISA,
MasterCard, Discover, or American Express) or preauthorized
Electronic Funds Transfer (EFT), and the payment must be included
at the time the query is submitted. Self-query fees may only be paid by credit card.
Self-query payment information must be provided on the notarized self-query form.
If a self-query is received at the Data Banks without the payment information,
the self-query will be rejected.
- Do I have to enter my credit card information each
time I submit an Integrated Querying and Reporting Service (IQRS) query?
No. Your Entity Data Bank Administrator may save your entity's credit
card information on the Maintain IQRS Credit Cards screen
in the IQRS located on the Data
Banks home page. The Secure Socket Layer (SSL) encryption creates
a secure dedicated connection between your PC and the Data Banks
system. However, if you do not wish to save your credit card
information, you may submit it each time you perform a query.
- How do I establish an Electronic Funds Transfer (EFT)
account?
You must log in to the Integrated Querying and
Reporting Service (IQRS) located on the Data Banks home page
as the Entity Data Bank Administrator and follow on-line instructions
to authorize EFT. Complete all fields on the form and click
Submit to Data Bank(s). Print two
copies of the formatted EFT Authorization form. Keep one
copy for your records and sign, date, and attached a voided check
or deposit slip to one copy and mail it to the address specified
on the formatted copy.
- My company changed to a different bank account. What
should I do to keep my Electronic Funds Transfer (EFT) account
current with the Data Banks?
If your EFT account information changes (e.g., routing number,
bank account information) you may submit the new information using
the on-line EFT Authorization form available
through the Integrated
Querying and Reporting Service (IQRS) and located on the Data
Banks home page.
Log in to the IQRS as the Entity Data Bank Administrator and follow
on-line instructions to authorize EFT. Complete all
fields on the form and click Submit to Data
Bank(s). Print two copies of the formatted
EFT Authorization form. Keep one copy for your records
and sign, date, and attached a voided check or deposit slip to one
copy and mail it to the address specified on the formatted copy.
You must ensure that your account information is kept current
to avoid interruption of query services with the Data Bank(s).
- Where can I find a record of query fees charged to my
credit card or Electronic Funds Transfer (EFT) account?
Entities and agents may view query charges on the Billing
History screen within the Integrated Querying and
Reporting Service (IQRS). This screen provides the most
current information available for entities and agents to better
reconcile query charge amounts as they appear on their EFT or
credit card statements. For each query submission, the Billing
History screen provides the following information: the Data
Bank Control Number (DCN) assigned to the query submission, the
Data Bank(s) queried, the bill reference number, the number of
queries processed and charged compared to the total number of
queries in that submission, the date the credit card or EFT
account was charged, the amount charged, the type of payment used,
the last four digits of the account number, and the processing
status of the bill.
Self-queriers will receive a record of your self-query charges
in the mail along with your self-query response.
- How can I reconcile my credit card or
Electronic Funds Transfer (EFT) transactions with my queries?
To assist you in reconciling your payment transaction,
the Data Banks provide a Data Bank Bill Reference number
for the charge to your entity's EFT or credit card account
for a specific transaction. If your entity is an
Integrated Querying and
Reporting Service (IQRS)
user, the Bill Reference number can be found
on your charge receipt.
If your entity is an
Interface
Control Document Transfer Program (ITP)
user, the Data Bank Reference number can be found in
the Query File Status Data Record (FSTA).
The Data Banks communicate that reference number to
your bank when requesting payment for a transaction.
The bank may provide this information to you to help
reconcile your entity's Data Bank(s) charges. Credit
card statements will insert an 'N' or an 'H' (N = NPDB, H = HIPDB)
before the reference number to identify the Data Bank to which the charge applies.
(Also in ITP
FAQ.)
